Frequently Asked Questions About OmniAI

OmniAI is an AI ecommerce operations workspace for Shopify. Merchants use natural-language instructions to prepare product, SEO, media, and store workflows, then review protected changes before anything is written to Shopify.

OmniAI connects through Shopify's secure installation and authorization flow. The store owner controls which permissions are granted to the app.

No. OmniAI is designed so merchants can describe what they want in normal language without manually editing product data or code.

OmniAI supports conversational product and price editing, product SEO and content, catalog search, reviewed bulk workflows, Store Health scans, image and product-video generation, action history, and rollback for supported edits. Every action remains limited to the connected Shopify permissions.

No. For protected Shopify writes, OmniAI shows the exact targets and proposed changes first. The merchant must confirm the scoped preview before OmniAI executes it.

Supported confirmed edits retain action history and rollback context. When an undo option is available, OmniAI can use that saved context to restore the previous state; not every operation type is reversible.

OmniAI can process supported multi-product requests when the intended group of products can be identified clearly. It shows the affected products and proposed changes before execution.

Yes. OmniAI can create or rewrite product descriptions based on your product, audience, brand positioning and requested tone.

Yes. Starter, Growth, and Scale include product-image and product-video generation. Generated media stays in a review workflow before the merchant chooses whether to attach it to Shopify. The €0.99 Starter access option excludes image and video generation.

OmniAI's public interface and support materials are currently documented in English. Generated content must be reviewed by the merchant, and OmniAI does not publish a guaranteed language-coverage list.

Credits measure usage across OmniAI features. Different actions can use different amounts depending on the work required. Higher-usage actions such as media generation show their applicable credit usage before confirmation where relevant.

Different AI operations require different levels of processing. OmniAI shows the relevant usage before higher-cost operations are confirmed.

Yes. Starter access is a €0.99 one-time purchase with 20 credits and no automatic renewal. It lets you try core workflows before subscribing; image and video generation are excluded. View current pricing.

Choose Starter for a small store or lighter recurring use, Growth for frequent product, SEO, image, and video workflows, and Scale for high-volume stores or agencies. Growth has 4× the Starter allowance; Scale has 3× the Growth allowance. Compare current plans.

Additional actions may require upgrading, renewing or purchasing additional usage according to the active billing options shown in OmniAI.

OmniAI uses authenticated Shopify access and only performs supported actions within the permissions granted by the merchant. Private credentials, access tokens and internal identifiers are not exposed on public pages.

No. OmniAI does not access customer payment details or make purchases. It only performs explicitly supported Shopify operations within the permissions granted by the merchant.

Relevant merchant prompts and product context may be processed by OpenAI. OmniAI configures these requests not to be stored by OpenAI and does not submit them for model training. Access tokens and customer personal data must not be sent to AI providers. Read the privacy policy.

Retry with a clear instruction, verify that your Shopify connection is active and contact OmniAI support if the issue continues.

Email the OmniAI support team at support@omniai.ltd. Include a clear description of the issue, but never send passwords, access tokens or customer payment information. Email OmniAI support.